▼

Customer Service

Show All Answers

1. What are my bill paying options?

We offer several convenient methods to pay your water and sewer bill. We accept online payments, as well as payments in person at our main office located at 6595 E. 70th Avenue. We accept credit cards, cash, check, or money orders, and we also have a dropbox available for payments after hours.

2. When is the outdoor irrigation season?

The District’s irrigation season begins on April 15 and ends on October 15th. For specific information regarding the hours and days that you are permitted to irrigate your landscaping please refer to the Mandatory Watering Schedule.

3. My water service was disconnected because I failed to pay my water bill. How do I get my service reconnected?

Full payment must be made before service will be reconnected. Please contact Customer Service at 303.288.2646 during business hours, 8am to 5pm. No payments will be accepted after close of business.

▼

Development

Show All Answers

1. How can I schedule a locate?

All locate requests must be faxed to 720.206.0598.

▼

Home Page

Show All Answers

1. Is the District using renewable energy resources?

The District is exploring the benefits of capturing renewable energy resources in order to meet future energy demands, while keeping costs down. More...

2. When is the outdoor irrigation season?

The District’s irrigation season begins on April 15 and ends on October 15th. For specific information regarding the hours and days that you are permitted to irrigate your landscaping please refer to the following schedule. Mandatory Watering Schedule.

3. Where can I find information regarding backflow devices and inspections?

The Backflow Prevention and Cross-Connection Control Program works to prevent the pollution or contamination of the District's potable water supply. More...

4. Does the District offer rebates for purchasing water efficient appliances?

South Adams County Water and Sanitation District (District) does not have a rebate program for purchasing high efficiency water appliances at this time. The District encourages the use of high efficiency products and water conservation practices to reduce the amount of water use, resulting in direct savings to our customers by lower consumption costs.

The District is committed to providing safe and efficient services at the lowest possible cost to its customers, which is reflected in water rates that are among the lowest in the Region.

Staff will continue to pursue grants that may become available in the future that would offset the cost of providing a rebate program.

Thank you for choosing to conserve and protect Colorado’s water for future generations.

Additional information is available on this site at the following link: More...

5. What causes water hardness?

The District’s primary water source comes from shallow alluvial wells that have been exposed to underground mineral deposits. The hardness of the water comes from naturally occurring minerals, primarily dissolved calcium and magnesium. The dissolved minerals result in your drinking water averaging 21 grains / gallon (359mg/L) hardness. More...

▼

Inclusions

Show All Answers

1. What does inclusion mean?

The Water District is organized as a municipal government. All governments have jurisdiction over a geographic boundary. The issue of taxation, rates, regulations and representation are all affected. If your property is not included in the boundary then future water service may be more expensive. A future request for expanded service or service to the property at change in ownership is optional for the District.

2. How does inclusion benefit me?

The availability of water and sewer service adds substantial value to your property. As a property owner you want to protect and insure that availability. As a consumer of water and sewer services you want to pay the lowest rates possible. As an included property owner you get to vote in District elections.

3. How long does the process take?

Once your paper work was been submitted in may take up to ninety (90) days to complete the process.

4. Why was my property not included before?

Various reasons:
• As the District grew, some properties received service without the formality of inclusion.
• An owner may have filled out the paperwork but for some reason the paperwork did not get to the County.
• Property was partially included and over time service was provided to that portion of the property that had not been included.
• Property was in the City and it was mistakenly presumed to be in the District.

5. What happens if I do not include?

Your water rates may be higher than those customers who are included and if you sell your property the new owner or occupant might not qualify for continued service.

6. Who needs to sign the paperwork?

All persons shown as owners on the Deed.

▼

Industrial Pretreatment

Show All Answers

1. Where can I dispose of my unwanted medications in a safe and environmentally responsible manner?

The Colorado Medication Take-Back Pilot Project has a disposal box located in Commerce City at the Tri-County Health Department office at 4201 E. 72nd Ave. Suite D. Unwanted and expired medications can be dropped into the box during normal Tri-County Health Department business hours. More...

2. Why is it necessary for my facility to obtain a Wastewater Discharge Permit?

There are several possible reasons your facility has been required to obtain a WDP including: SIU or Categorical Discharge status, prior wastewater discharge violations or a history of violations at other facility locations. Please call the IPP Coordinator for specific information at 720-206-0466.

3. Why is the SACWSD conducting an inspection of my facility?

The SACWSD Industrial Pretreatment Program is required to conduct periodic facility inspections of all non-residential facilities that are connected to the District sewer. The purpose of these inspections is to ensure that all Federal, State and local regulations are being followed and to ensure that the District’s WWTP will be able to efficiently, effectively and safely treat all wastewater flowing through the plant.

4. Is my facility required by law to allow access to the SACWSD Inspector?

Yes, as an approved Industrial Pretreatment Program, SACWSD inspectors are granted legal access to District facilities under EPA 40CFR 403.8(f)v, which was adopted by the District’s Board of Directors 8/12/87.

5. Are the SACWSD IPP Inspectors required to make an appointment prior to inspecting my facility?

No. Although in some instances the SACWSD may make arrangements for follow-up questions from specific facility contacts in order to complete an inspection, unannounced inspections remain a vital and legal aspect of the IPP inspection program.

6. Why has the SACWSD required my facility to install a Sand/Oil or Grease Interceptor?

All restaurants in the District are required to install and maintain a properly sized, District-approved grease interceptor. Similarly, any facility involved in vehicle or equipment maintenance/repair, or containing any floor drains in a shop or production area are required to install and maintain a District-approved sand/oil interceptor. Interceptor sizing can be based on either facility square footage, or fixture units.All restaurants in the District are required to install and maintain a properly sized, District-approved grease interceptor. Similarly, any facility involved in vehicle or equipment maintenance/repair, or containing any floor drains in a shop or production area are required to install and maintain a District-approved sand/oil interceptor. Interceptor sizing can be based on either facility square footage, or fixture units IU Handbook, Interceptor specifications

7. Why does the SACWSD Inspector need to know my facility’s production rate?

The SACWSD uses a facility’s production rate in order to establish and monitor wastewater discharge, along with possible concentrations of pollutants that could enter the WWTP.

8. What are the steps the SACWSD may take if I deny the inspector access to my facility?

The SACWSD will make every attempt to work with its Industrial Users. However, if an inspector is denied access to a facility, he/she is now provided certain legal steps, up to and including a search warrant in order to enter the facility and conduct the inspection. Furthermore, the EPA is notified of all denials of entry throughout the District.

9. Who else (other than the SACWSD) is going to have access to the facility information I have provided the SACWSD during their inspection of my facility?

Only SACWSD IPP personnel and the Colorado and Federal EPA will have access to the facility information obtained during the inspection. If requested by the facility and deemed applicable, certain information may be treated as Confidential Business Information (CBI). However, any information involving any wastewater discharge to the District’s sewer system (including flow measurements and analytical results) will not be deemed CBI.

10. How often is the SACWSD required to inspect my facility?

If your facility operates under a Wastewater Discharge Permit (WDP), the SACWSD is required to inspect your facility at a minimum of once per calendar year. All other Industrial Users are generally inspected on a geographically determined revolving basis, which is approximately once every two years. However, a facility may be inspected much more frequently due to ongoing compliance issues, new construction/additions to the facility or any process changes.

11. Why did the SACWSD Inspector collect a water sample during the inspection of my facility?

The SACWSD is required to sample any facility that maintains a pretreatment device (grease or sand/oil interceptor) discharging to the District’s sanitary sewer. In addition, sampling may be required in response to any discharge or sewer problems in the area.

12. What parameters are the samples that were taken from my facility going to be analyzed for?

Samples obtained during routine facility inspections will generally be analyzed for the District’s Local Limits (please see Local Limits). The District’s Local Limits were established when the IP program was developed and are updated every 5 years. The Local Limits are arrived at through a study incorporating the total pollutants generated by all facilities in the District and the headworks loading at the District’s Wastewater Treatment Plant.

13. Does the SACWSD analyze the samples obtained from my facility at their own in-house laboratory?

No, the District sends all compliance samples to an accredited, third party laboratory. Samples are sent to the third party laboratory under an anonymous and confidential account number in order to safeguard against any possible analytical bias at the laboratory. Each facility also has the opportunity to request a split sample to send to their own third party laboratory.

14. Why is my facility required to pay the invoice for any sampling and analytical work that was completed for my facility by the SACWSD?

The District’s Rules and Regulations (Article IV) state that all Industrial Users subject to National Categorical Pretreatment Standards or Prohibitive Waste Standards shall pay all costs incurred by the District in operation and maintenance of the pretreatment program, including sampling and analytical costs.

15. How do I complete the Wastewater Questionnaire that has been required for my facility?

Please call the Industrial Pretreatment Department at 303-289-5769 with any questions regarding the completion of a Wastewater Questionnaire.

16. Whom do I contact if I observe someone dumping something down a manhole?

Please call the Industrial Pretreatment Department at 303-289-5769 immediately if you observe anyone dumping anything down a manhole.

▼

Water Systems

Show All Answers

1. How can I protect my water pipes during the winter?

Outdoors – Water expands when it freezes causing pipes to split and fittings that fail...undetected ‘til Spring.
Indoors – Water sitting in household plumbing can freeze overnight. Avoid the nightmare of water damage.
The following tips help you determine where you need to take action.
More...

2. What is the average hardness of our water?

The District’s primary water source comes from shallow alluvial wells that have been exposed to underground mineral deposits. The hardness of the water comes from naturally occurring minerals, primarily dissolved calcium and magnesium. The dissolved minerals result in your drinking water averaging 21 grains / gallon (359mg/L) hardness.

3. Do I need a water softener?

Water hardness can result in the buildup of white deposits (scale) in cooking pots or coffee makers, and reduce the ability to make suds for washing.

The amount of water hardness in the home can be managed with whole-house packaged water softeners or in-line softening devices. If you do feel you need to install a water softener, shop around for the best price and choose a company that will stand behind their product.

If you currently have a water softener, or if you are planning to purchase a water softening system in the future, please refer to the Important Information Regarding Water Softeners.

4. When is the outdoor irrigation season?

The District’s irrigation season begins on April 15 and ends on October 15th. For specific information regarding the hours and days that you are permitted to irrigate your landscaping please refer to the Mandatory Watering Schedule.

5. What are the shutoff / turn-on dates for the separate irrigation system?

If you are in an area of the District that has a separate irrigation system, District crews will begin charging the irrigation system in the spring on or about April 15th. In the fall, crews will begin to shut-down water to the irrigation system on or about October 15th. For detailed instructions and maintenance of this system please refer to the Separate Irrigation System.

6. How much water does my lawn need?

Sometimes less is more. Overwatering is as much a problem as too little water. For detailed information on conservation and irrigation guidelines, please refer to Conservation.

7. Does the District offer rebates for purchasing water efficient appliances?

South Adams County Water and Sanitation District (District) does not have a rebate program for purchasing high efficiency water appliances at this time. The District encourages the use of high efficiency products and water conservation practices to reduce the amount of water use, resulting in direct savings to our customers by lower consumption costs.

The District is committed to providing safe and efficient services at the lowest possible cost to its customers, which is reflected in water rates that are among the lowest in the Region.

Staff will continue to pursue grants that may become available in the future that would offset the cost of providing a rebate program.

Thank you for choosing to conserve and protect Colorado’s water for future generations.

Additional information is available on this site at the following link: More...